Create a secure, mobile-friendly Marathi-first application-tracking portal named “नगर परिषद आरमोरी — आवक–जावक नागरिक सुविधा” for Armori Municipal Council, District Gadchiroli.

EXISTING WORKFLOW
Citizens submit paper applications or letters to the municipal inward/outward (Awak–Jawak / आवक–जावक) department. Staff register them, photograph or scan every page, and store the files in the official Google Drive folder “Awak Jawak Department”. Build around this workflow. Do not introduce direct online citizen applications unless separately requested.

CITIZEN PAGE
Allow an applicant to view only their own application using the inward receipt number plus a strong private access code printed on the receipt. Do not expose all applications or rely on a sequential inward number alone. Show the application subject, received date, current responsible department, status, expected response date, citizen-visible department-head remarks, documents/action pending from the applicant, history of departmental progress, last updated time and the approved final reply with outward number. Allow the applicant to download the approved reply securely from Drive without exposing the folder or other documents. Explain where to contact the inward desk if receipt details are lost.

STAFF WORKSPACE
Provide server-verified staff access with three roles: Chief Officer/admin, inward/outward clerk and department head. Admin manages all applications and staff roles. Inward staff register letters, attach multi-page scans and assign departments. Department heads see only their assigned department, enter progress, public remarks, required documents and an expected reply date, and approve replies. Keep confidential internal notes separate from public remarks. Staff roles do not automatically grant access to the hosting platform.

REGISTER AND WORKFLOW
Reuse the official inward number and reject duplicate numbers. Capture applicant name, optional contact number, subject, received date, department and attachments. Generate a strong random citizen access code, store only its hash, and display it once in the receipt. Support: Received; Sent to department; Under process; Documents required; Reply prepared; Disposed. Require an approved reply and outward number before disposal. Track assignments and status updates in an audit trail. Prevent concurrent edits from silently overwriting each other. Flag cases past their expected date; never invent deadlines or present a departmental estimate as a statutory guarantee. Preserve any applicable legal deadline independently.

GOOGLE DRIVE
Use the official folder, verified before connection: https://drive.google.com/drive/folders/1GKNoWlDe9k3coiVeTCPL1T5Pab-b67fQ . Upload PDF/JPG/PNG/WEBP attachments there or attach an existing file after verifying its folder membership. Allow multiple scans per application. Link each reply to the correct application, and serve it through an authorised backend only after approval. Keep the folder private. Do not convert scanned letters into verified status or deadlines automatically; any later OCR extraction must be reviewed by staff before publication. Show clear upload, permission and download errors. Never pretend an unconnected Drive integration is working.

DATA AND SECURITY
Persist application records and audit history in a shared server database, not browser storage. Enforce department permissions on every read/write, verify the applicant access code for every lookup and reply download, keep Google credentials server-side, validate uploaded file types and sizes, and apply no-store response headers to personal records. Keep unapproved replies and internal notes out of citizen responses. Store timestamps in UTC and show dates in Asia/Kolkata. Obtain staff approval before public release of real data.

DESIGN
Use a clean municipal service design in navy, white and restrained saffron accents, with legible Devanagari and accessible forms. Put application lookup on the first screen. Provide a clearly labelled fictitious example, empty/loading/error states, mobile layouts and printable receipts. Do not invent official logos, phone numbers, service deadlines or claim government hosting.

DELIVERY
Deliver a private review version first, a reusable project brief, and clear connection requirements. Verify registration, tracking, role restrictions, approval and downloads. State what is working, what is not connected and what remains before citizen launch. Publish for public citizen access only after the real Drive connection and staff access are configured and verified.